WORLDWIDE SHIPPING via DHL | Free Shipping above 200aed in UAE | Free Samples | Exceptional offerings since 2010
WORLDWIDE SHIPPING via DHL | Free Shipping above 200aed in UAE | Free Samples | Exceptional offerings since 2010
Your privacy is not just important to us—it is a core part of our service commitment. Al Ramiz Equipment strives to maintain transparency in how personal and non-personal data is handled. This policy applies to all users, customers, visitors, and partners who interact with our digital or physical platforms. We understand the significance of safeguarding your data and ensure it is treated in accordance with applicable data protection laws.
When you interact with Al Ramiz Equipment, we may collect two types of information: personal information that directly identifies you, and non-personal information that relates to your usage and activity across our platforms.
Personal information may include your full name, contact number, email address, billing and shipping address, and payment information, which is securely processed through trusted third-party providers. This information is typically collected when you place an order, create an account, fill out a contact form, or communicate with us directly. In some cases, we may request additional optional details such as your company name, job title, or product preferences to offer a more personalized experience.
Some of the most common instances where personal data is collected include:
When you place an order or submit a product inquiry
When you register for newsletters or promotional updates
When you interact with our customer support team
We also collect non-personal data automatically to understand how users interact with our platforms and to enhance your browsing experience. This data may include your IP address, browser type, device model, operating system, general location (if enabled), pages visited, time spent on each page, and referral links. Such data is gathered through cookies and analytics tools to provide insights into user behavior and website performance.
Key tracking technologies include:
Cookies, which help save your preferences and improve navigation
Web analytics tools like Google Analytics, which allow us to monitor site performance and visitor trends
Additionally, we may compile anonymous statistical data that does not personally identify you, which is used to improve our services, assess user engagement, and refine our marketing efforts.
The information we collect is used strictly to deliver better service and fulfill our commitments to you. We use personal information to process and deliver orders, respond to inquiries, provide technical support, and ensure proper communication related to your purchases or interests.
Your data also helps us enhance our internal processes, such as improving product offerings, optimizing user experience on our website, and identifying technical or performance issues. If you have opted in, we may send you promotional content, newsletters, or updates regarding new products and special offers. These marketing communications can be unsubscribed from at any time by following the link provided in the email or contacting us directly.
Specifically, your information is used for the following purposes:
Processing and delivering your orders accurately and efficiently
Providing timely customer service and technical support
Responding to questions, feedback, or service requests
Sending order confirmations, invoices, and delivery updates
Improving website performance, usability, and functionality
Analyzing usage data to resolve technical issues and bugs
Sending promotional offers, new arrivals, and exclusive deals (with your consent)
Enhancing product selections and service quality based on user behavior
We do not sell or trade your personal information to any third party. However, there are specific circumstances under which we may share your data with trusted service providers. These include payment processors, shipping companies, IT support teams, and marketing service platforms, all of whom are contractually bound to handle your data with care and confidentiality.
Additionally, we may disclose information when required by law, regulation, legal process, or governmental request. In case of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction, in which case you will be notified of any significant changes in data handling.
Our website uses cookies and similar tracking tools to enhance your browsing experience. These small text files are stored on your device to help us recognize repeat visitors, remember user preferences, and monitor website traffic and performance.
Cookies enable features such as saved cart items, auto-filled forms, and tailored product recommendations. You may choose to disable cookies in your browser settings, but please note that doing so may affect some functionalities on our website.
We take the security of your data seriously and implement multiple layers of protection. Our website uses SSL encryption to secure all data transmission. Additionally, we host our systems on secure servers, apply firewalls, access restrictions, and conduct regular vulnerability assessments.
While no method of online transmission or electronic storage is completely secure, we continually monitor our systems and update security protocols to minimize risks and respond swiftly to potential threats.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, or reporting requirements. Once your data is no longer needed, it is securely deleted or anonymized to prevent unauthorized access.
As a user, you have full control over your personal data. You have the right to access the information we hold about you, request corrections or updates, and ask for your data to be deleted where legally permissible. You may also withdraw your consent for marketing communications at any time.
If you would like to exercise any of these rights, please reach out to us using the contact information below. We will respond to your request within a reasonable timeframe, as required by law.
We may revise this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practices. When updates occur, the revised version will be posted on this page with the new effective date. We recommend reviewing this page periodically to stay informed of any changes.
If you have any questions, concerns, or feedback regarding this Privacy Policy or the handling of your personal information, please don’t hesitate to contact us.